RIHGA Royal Hotel Kyoto

I like the buffet continental breakfast with different Japanese and Continental breakfast to choose from. We love the location, just 1km from Kyoto Station. And the bus transfer service to the train service was an excellent conveniwnt way for pixkup and dropoff at the station. We love the spacious room and comfortable beds! We had a restful sleep.

The staff were very friendly and helpful throughout. There was an ice machine and drinking water refill station on each floor which was fantastic! The rooms were a very good size with a lot of amenities. The fitness suite was a little bit small but had all the main equipment needed for a good workout and the swimming pool and jacuzzi were excellent. The location was excellent with most large tourist sights within 1hr by public transport or 30mins by taxi, Kyoto station was less than a 10min walk and there was always at least 1 taxi at the front door. The luggage transport system in Japan is a fantastic tool which I will be looking for on other holidays now.

Breakfast was good. There was a line to the top floor restaurant, but to the buffet we could walk in. Location close to the train station worked very well. Indoor pool was very refreshing after a long day of walking

I liked the experience of the hotel from reception until departure. It was such a pleasure from the reception, where they welcomed us and finished our processes, and then to the room which was Japanese styled room, to the food facility, which was superb. I liked how the staff treated us with great attitude, which is something one can be familiar with from Japan culture, however this hotel exceeded that treatment and attitude. You will be very happy here. You need to get to the top restaurant and have a taste from the Michelin Chef menu, where you won't bother by where you sit, because the restaurant will rotate beneath your feet.

I recently stayed at RHIGA Kyoto Hotel and had an exceptional experience, primarily due to the outstanding staff, especially the front desk team. The ladies at the front desk were incredibly courteous, humble, and kind, and their excellent English made communication effortless. One day, I forgot to place the card on my room door to request cleaning, so the maintenance team didn't clean the room. They left a note explaining that cleaning is done between 10 AM and 2 PM daily. When I approached the front desk at 5 PM to request cleaning, the staff member handled the situation calmly and arranged for a temporary solution, even though the maintenance team had already left for the day. I regret not catching her name, but her exceptional service, hospitality, and kindness truly stood out. This level of customer service is the epitome of excellence and one of the main reasons I highly recommend this hotel. The hotel's location is also very convenient, being within walking distance of Kyoto Station. There are several convenience stores, restaurants, and even a popular temple nearby, making it an ideal place to stay. Overall, RHIGA Kyoto Hotel offers a perfect blend of excellent service and convenient location. Highly recommended!